We can only deliver to the address that you choose during checkout. Please provide the correct delivery address during checkout as we cannot ship to a different address.
We use Royal Mail’s services for our shipping. Primarily items are sent with Royal Mail Tracked 24 and Royal Mail Tracked 48 services. Items that are sent First Class usually get delivered within 1-5 working days however Royal Mail can sometimes take longer for delivery.
During bad weather conditions, holidays or sale days such as Black Friday, Cyber Monday, Boxing Day, etc. this duration can go up to 10 working days. Please be patient during these circumstances and allow a longer delivery time.
Please allow 10 working days for items posted using Royal Mail’s standard & Signed For services (First Class) before contacting us regarding an item not received as the item will still likely be on its way to you. As per Royal Mail, items cannot be considered lost until 10 working days after due delivery date has passed. Contacting us will not speed up the process as once goods have been dispatched it is beyond our control how quickly Royal Mail delivers items.
For our international shipping we use Royal Mail’s International Standard or International Tracked & / or Signed service. We would like to request European customers to allow up to 20 working days for delivery from due date and the rest of the world customers 25 working days for delivery from due date as Royal Mail can take longer to deliver items due to reasons beyond our control and theirs (i.e. bad weather, holidays, etc.). Items cannot be considered lost in transit until the number of days mentioned above in red writing has lapsed.
We dispatch all orders received by up to 2pm (Mon-Fri) the same working day.
Guaranteed Next Day Delivery:
For urgent orders we would urge customers to use the Royal Mail Special Delivery by 1pm option at checkout.
RETURN AND WARRANTY POLICY
Items returned within 30 days of purchasing are eligible for a replacement or a full refund. The buyer is responsible for the cost of returning the item (unless you have a trade account), and it is the buyer’s responsibility to ensure the item is returned in reasonable condition.
If you need to start a return, please contact our team and they will provide you with an RMA number and shipping information.
Once we receive your item, it will typically be processed the same day it arrives with us. During exceptionally busy times we may need up to 7 working days to process your returns.